Frequently Asked Questions



Residents – Hope House targets low-income and homeless women (18 and older) who have mental health disorders, including substance use disorders. These women may bring their minor children into treatment with them. Nearly 100% of these women have suffered some form of trauma or abuse.

Staff – The staff at Hope House comprises mental health and addiction professionals, certified peers, as well as administrative and contract workers.


Hope House provides residential and outpatient treatment programs and a long-term supportive housing facility for women. There are 42 separate apartments available. The housing facility is known as The Highlands West. Click here to download a list of items allowed in treatment.


The Highlands West and Hope House offices are disclosed on an as-needed basis to maintain confidentiality.


Hope House operates a 24-hour-a-day-7 days a week campus. Administrative staff is available from 8:00 a.m. until 6:00 p.m., Monday through Thursday.


Substance use disorder can be managed. With proper treatment, individuals can lead independent and productive lives. Without treatment, the cycle is likely to repeat, often into future generations.


Hope House uses the medical model for treatment of substance use disorder with an emphasis based on community supports and connections. All residents and participants are evaluated by a psychiatrist, screened for medical conditions, and attend counseling sessions and classes. Such holistic treatment also includes the needs of the minor children and sessions with extended family members. Additionally, residents are given the opportunity to gain life skills, coping skills, education, job training, parenting and more. Providing housing as well as treatment has been shown to be more effective than treatment alone.*

*This is according to a long-term study performed by the Robert Wood Johnson Foundation. Other stats and factoids are available, with citations.

Hope House is an illicit-drug and alcohol free environment. Facilities are to be operated free from the use and/or possession of illicit drugs and alcohol, and the possession of firearms or other weapons of violence.

Hope House has served over 1500 women in residential and outreach services.

Hope House is not an emergency shelter, visit our Resources for more information.

What population does Hope House serve?

We primarily serve the following population: homeless, single women, women who are expecting, or postpartum women who primarily live in a 13 county area in the CSRA and women who are attempting to regain custody of their children, or who have legal custody of their minor children and are residents of Georgia. Hope House serves women from any county in Georgia.

How long does the program last?

Residents may stay at Hope House, Inc. for up to 6-24 months depending on the identified need of an individual or family. The average length of stay is 9 months with a minimum stay of 3-6 months.

Can I come to Hope House, Inc. if my children are in foster care, and I am trying to regain custody of them?

Yes, one of the goals of the program is the reunification process. Our staff works with the mothers and the Department of Family and Children Services to rejoin families if appropriate. Learn more here.

How soon is one accepted into the program after a referral is made?

Hope House, Inc. is frequently at capacity. However, we have a waiting list, and we will place new referrals on the waiting list. You will be contacted for an interview when the appropriate space becomes available. An average time from initiation of services from application to intake is approximately 10 business days, if an apartment is available. 

What will I be required to do if I am accepted into the program?

You will be required to participate in the all-inclusive program that Hope House, Inc. offers to its residents and participants. This includes attending group and individual therapy, life skills training, substance use and mental health counseling, relapse prevention, crisis intervention, family dynamics, parenting skills, health and fitness, and vocational/educational training.

Can my family come visit me? When can they come visit me?

Yes, they may visit every Thursday during Family Dynamics from 5:00 p.m. – 7:00 p.m. If an individual is accepted into treatment on a Wednesday, family may visit beginning the following Thursday. Education is lead from 5:00 p.m. - 6:00 p.m. with visitation following from 6:00 p.m. - 7:00 p.m. If special circumstances require visitation, special arrangements may be made with approval from the treatment team.

Does Hope House provide detox services?

No, you must be detoxed prior to entering Hope House. Detox services are provided around the state of Georgia, and Hope House partners with Serenity Behavioral Health and Augusta University Health to provide detoxification services.

Can I come to Hope House if I am pregnant?

Yes, pregnant women take top priority per state and federal guidelines.

How do I make a donation to Hope House?

You can simply click on the button at the top of the page of our website.  Or, checks may be sent to Hope House, Inc., P.O. Box 3597, Augusta, GA 30914 or call Sylvia Beam at 706-737-9879 at ext. 208.

What kind of material items do you accept as donations?

Please see our items-needed list here.  All items are tax-deductible as we are a 501(3)(c) organization. If you have specific questions do not hesitate to call Sylvia Beam  at 706-737-9879 at ext. 208.

How do I volunteer at Hope House?

Call Rebecca Gulino at or 706-737-9879 ext. 210. Or click here to complete a volunteer application.

Hope House is a certified THOR intensive recovery residence.